Privacy Policy
NATT Weight Loss and Primary Care Services (“NATT,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when you visit this website, request an appointment, contact the practice, use the NATT Assistant, or otherwise interact with our online services.
This website Privacy Policy supplements, and does not replace, NATT’s Notice of Privacy Practices. When information is Protected Health Information (PHI) and NATT is acting as a regulated healthcare provider, use and disclosure of that information are governed by applicable federal health-information privacy law, including HIPAA where applicable, and applicable Texas law, including Texas Health and Safety Code Chapter 181.
Information we may collect
- Contact information such as name, email address, and telephone number.
- Appointment-request information such as requested date/time, visit category, and whether you are a new or returning patient.
- General messages submitted through website forms.
- Basic browser, device, security, and server-log information used to operate and protect the website.
- Cookie and privacy-preference information.
- Payment transaction references if online payment services are activated; full card numbers and security codes are not intended to be stored by NATT WordPress.
Do not submit clinical information through general website tools
Public website forms and the NATT Assistant are not intended for detailed symptoms, diagnoses, medications, medical histories, Social Security numbers, insurance identification numbers, or other sensitive clinical information unless a specific secure healthcare workflow expressly requests it. For emergencies, call 911 or seek immediate emergency care.
Appointment requests
Information submitted through the Book Appointment page is used to receive and process scheduling requests. A request is not a confirmed appointment until NATT confirms it. We may contact you to confirm, reschedule, obtain administrative information, or direct you to another type of care when appropriate.
How we use information
- Operate, maintain, secure, and troubleshoot the website.
- Respond to general inquiries.
- Process appointment requests and send acknowledgements, status updates, and reminders.
- Maintain privacy choices and prevent abuse, spam, or fraud.
- Meet legal, regulatory, recordkeeping, and compliance obligations.
- Improve website usability and service operations.
Protected Health Information
When information qualifies as PHI, NATT handles it in accordance with applicable healthcare privacy requirements. Additional details about uses and disclosures of PHI, patient rights, complaints, and NATT’s legal duties are contained in the Notice of Privacy Practices.
Cookies and similar technologies
Essential cookies or similar technologies may be used for website security, forms, scheduling, login/session management, fraud prevention, and privacy preferences. Optional analytics or marketing technologies, if introduced, should be governed by NATT’s Privacy Choices controls and applicable law. Healthcare-related tracking technologies require particular care and should not be configured to impermissibly disclose PHI.
How information may be shared
NATT may share information with service providers that support hosting, email delivery, cybersecurity, scheduling, payment processing, professional services, or other legitimate operations, subject to applicable contractual and legal safeguards. NATT does not sell medical records and does not knowingly sell PHI.
Payments
If online payments are activated, payment-card information should be collected through the selected payment provider’s hosted checkout environment, such as Stripe or Square. NATT WordPress is not intended to collect or store complete payment-card numbers or card security codes.
Security
NATT uses reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, authentication safeguards, system monitoring, software maintenance, and security logging. No internet or electronic-storage system can be guaranteed to be completely secure.
Retention
Information may be retained for as long as reasonably necessary for the purpose collected, applicable healthcare record-retention requirements, legal obligations, fraud/security prevention, dispute resolution, and legitimate operations.
Your choices and rights
Depending on the information and law involved, you may have rights to request access, correction, restrictions, confidential communications, an accounting of certain disclosures, or other actions. Rights concerning PHI are described in the Notice of Privacy Practices. Website privacy choices are described on the Privacy Choices page.
Children
The public website is not designed to knowingly collect personal information directly from children without appropriate involvement of a parent or legal guardian when required.
Changes to this policy
We may update this policy as services, technology, or legal requirements change. The revised policy will display an updated date.
Contact
NATT Weight Loss and Primary Care Services
Katy, Texas 77405
Phone: 832-771-6804
Email: info@nattww.com